At the end of the transaction or legal case/claim, we send out questionaires and stamped addressed envelopes to monitor what our clients thought about our service and to ascertain whether there were any areas where we could improve the service we provided.
Here are the replies of those who were kind enough to return the questionnaire forms, arranged by year.
“Extremely satisfied, service was great and very professional”, writes Mr SP of May Bank Newcastle under Lyme about our personal injury claims service in May 2020.
“Thank you to Mr Brookes for the successful outcome of my personal injury claim – an excellent prompt and professional service throughout” writes Mrs JDB of Bucknall, Stoke on Trent on the 2nd March 2020.
“Superb solicitors – wouldn’t hesitate to recommend. Have used 5 or 6 times now”, writes Mr P of Hartshill
“I have just had my will done and everyone involved was very helpful and polite to me ” writes Mr RG about our probate and wills service.
“How can I sum up the wonderful service we have received – yet again all of our dealings have been excellent – it is a shame others cannot match your very high standards. Well done also to the ladies in the team as well as Nick Mason.”, writes Mr and Mrs C. They continue, ” Do not think of using another firm of solicitors since Salmons leaves other firms way behind in terms of professionalism, and excellent service from the secretaries to the solicitors”. Praise indeed !!
” Donna explained everything fully from the start of the process – Donna was very easy to talk to and I would recommend her to anyone should they need family law services” writes Mrs MT.
“Extremely Satisfied ” writes Mr L of Ireland who used our personal injury service after a serious road traffic accident in the UK.
“Very down to earth lady, felt very comfortable in her presence and all advice given in layman’s terms – will not hesitate to use again,” writes Mr PW about our family law team.
” I have used Salmons Solicitors for years. What I like is that if I ask Mr Mason a question he explains his answer clearly and I have recommended Salmons to family and friends ,” writes Ms DB.
“Extremely satisfied with the service provided by the family law team” posts Miss W.
” We were very pleased with the service given ” writes Mrs NM about Nick Mason and his team in our property department.
“A fast friendly service with clear communication throughout – highly recommended, writes Mr M and Ms L about our property lawyer Janet Farrell.
“We really appreciated a person answering the telephone and no press 1 for this press 2 for that press 3 for something else!” writes Mrs DF about our Newcastle under Lyme property law team
“An exceptional local service by trusted professionals who take the time to know you well” writes CP about our employment law service.
” Mr and Mrs H were extremely happy with the service throughout the purchase of our property – Many thanks!” ( writing about our Newcastle under Lyme conveyancing team)
“Excellent service considering the buyer’s difficult solicitor”, writes Mr H and Ms Y about the conveyancing service provided by our Janet Farrell and Tracy Browning of our Stoke on Trent conveyancing team.
” Mr and Mrs H were extremely happy with the service throughout the purchase of our property – many thanks! ” – a review received by our Newcastle under Lyme office property and conveyancing team.
“Since appointing Salmons Solicitors it has been a welcome change to have an efficient personal service in various matters from the solicitor himself, Mr Nick Mason, and also from Debbie and Vicki, two of his helpful and friendly support staff”, writes Mr S of Hartshill.
“An excellent service considering the buyers’ difficult solicitor – Janet Farrell and Tracy were excellent” ; a review posted by Mr H and Ms Y in 2019 about our Stoke office property and conveyancing team.
“Very professional in all respects. Kept me fully informed every step of the way” writes Mr MT of the personal injury claims service provided by our injury claims solicitor Stephen Brookes.
“Salmons was recommended by a friend who has used their conveyancing lawyer. We were very satisfied and would use again for conveyancing” writes Ang B of Stoke on Trent about Ms Janet Farrell, our conveyancing manager ( Stoke office )
” I would like to extend my sincere thanks to you both for being so supportive and professional during this whole very long period”, writes Mr F concerning the family law team here at Salmons.
“Very satisfied – everything was explained when I asked if I wasn’t sure ” writes LJ of Stoke on Trent about an injury compensation claim conducted though our Stoke office by solicitor Stephen Brookes
I honestly don’t know what I would have done without the help from Salmons Solicitors across many areas of law. Their service is second to none” writes Mrs CS of Newcastle under Lyme.
“Extremely satisfied” ticked Mr NG of Newcastle about the personal injury claim concluded successfully by our litigation solicitor Stephen Brookes.
” No improvement needed” was the succinct response of Mrs KH about the conveyaning service provided by our Janet Farrell of our Stoke office and Mrs KH added, ” I was totally happy with the service. Janet was prompt, organised and easy to talk to”.
“Efficient and friendly service throughout – would recommend ” writes Ms G of Wood Lane about our Nick Mason and his conveyancing team.
“Extremely professional and efficient service throughout the whole conveyancing process” writes Mrs C of May Bank, Newcastle, Staffordshire about our Nick Mason.
“Excellent conveyancing service. Despite problems for all other parties Nick Mason and his team got us through it. Highly Recommended” writes AF of Penkhull.
“Extremely satisfied with the service” writes Miss ZW about the conveyancing team at our Newcastle under Lyme office.
“Very satisfied with the service” writes GT about a personal injury compensation claim concluded by our Stephen Brookes.
” A very fast and efficient friendly service” writes Mrs DH of Tittensor. Stoke on Trent about the conveyancing service provided by our Nick Mason.
“A great service from Nick Mason and his conveyancing team” writes Mr MC.
Mrs B of Kidsgrove writes;” We have used this company twice now and found our solicitor Stephen Brookes and all the staff to be professional friendly and caring putting us at ease and keeping us up to date throiughout the whole litigation process. We would recommend their excellent service.
Very polite and the professionalism was first class writes ” Graham” of Stoke on Trent about the Criminal Injuries Compensation Claim concluded for him by our litigation solicitor Stephen Brookes.
We were extremely satisfied with your service and would be happy to use Salmons again writes Mr L and Ms H of Stoke on Trent about our Mr Nick Mason who acted in a conveyancing transaction.
The service was excellent; you were very supportive and helped through the process; your service was fine as it was – I cannot think of any improvements and I am happy to recommend you, writes PS about our divorce and family lawyer, Donna Riley.
I was extremely satisfied with the service writes Ms J of Newcastle under Lyme who consulted our Stephen Brookes concerning a co-ownership dispute involving a house.
“A friendly and efficient company; very proficient and persistent in finding out the facts” writes Mr B of Clayton in July 2018 about the personal injury claims service provided by our solicitor Stephen Brookes.
” The service is as good as you could expect… yet again a superb service. I fail to see how this could be improved upon”, writes Mr P of Hartshill about our house-buying and house-selling process, handled with typical efficiency by our Nick Mason at our Newcastle under Lyme offices.
” Stephen Brookes provided excellent service. i was more than happy with the compensation I received ” writes Mr C of Kidsgrove about a recent personal injury claim.
” I would like to thank Donna Riley for her assitance on my behalf during my divorce. It has made a huge difference to my family’s future. I am very grateful for her professional expertise” – comments from LH of North Staffordshire.
” A straightforward professional service. Could not have been better. Your service is top notich ” writes Mr S of Middleport about our conveyancing services.
” I had an excellent service from start to finish – highly recommeded”, writes Mrs B of Weston Coyney about our injury department..
“We were extremely satisfied with the service provided by Nick Mason, Debbie Hodgson and Tracy Owens at your Newcastle under Lyme office – we have used Salmons Solicitors previously for our parents’ affairs and ourselves, and can only say we had a first class service. Our house move went very smoothly and was stress free ! ” writes Mrs C Wilson of North Staffordshire in January 2018.
” I feel that your services have been excellent. I have used Salmons for the past 10 years and find them highly professional and efficient”, writes Mr H of Halmerend, about our Mr Nick Mason’s conveyancing services.
“Thank you for all your hard work and support – you have been amazing” writes Mr F of Newcastle about our Newcastle office family law team.
“I just wanted to say a big thank you for all your support during this difficult time”, writes Mrs S
about our Newcastle office family law team.
“Superb service. Speedy and fine attention to detail. Will use again”, writes Mr P of Penkhull, about our Newcastle office conveyancing team
“Very professional. I would have no hesitation in recommending them. Helpful staff, nothing was too much trouble”, writes Mr M of Newcastle about our Newcastle office conveyancing team
” Excelent and prompt service”, a comment endorsed by Mrs D of Loggerheads, writing about our Stoke office conveyancing team in November 2017.
“Excellent service professionally carried out – would recommend for conveyanicng” writes Mrs S of Basford, in November 2017 about our Conveyancing Team, Stoke on Trent office.
” Your conveyancing service was perfect, friendly, and we were extremely satisfied” – a comment endorsed on one of our client feedback questionnaires in September 2017 in respect of our Mrs Janet Farrell, Conveyancing Manager.
” Salmons Solicitors helped us to sell our house – it was made very easy with excellent communication and an efficient friendly service” – an endorsement from Mr B of Newcastle under Lyme writing in August 2017.
“I was very happy with the service provided by your Mrs Janet Farrell in our house selling process. You responded to calls quickly, responded to our letters quickly and the overall level of service was excellent. It was very easy and excellent communication and an efficient friendly service”, Mr B of Newcastle – under – Lyme writing in August 2017.
“We were extremely satisfied with your conveyancing services. Apart from Mr Gibson giving excellent service we must mention that Tracy his secretary went out of her way to help us. She is definitely a credit to the business. 10 out of 10. thank you” – a testimonial sent in by Mr and Mrs G of Wales, selling a property in the Midlands. Reference provided March 2017.
“I don’t think Mr Gibson and Salmons could have done any better. We were both extremely satisfied – an excellent five star service; other solicitors are not at the high standard of Salmons” – Mr BW of Weston Coyney, Stoke on Trent, writing about our Hartshill Office Conveyancing Service in January 2017.
“We were very happy with Mr John Gibson who is extremely honest and gets straight to the point. We will definitely use Salmons again for our conveyancing services and we have already recommended you. We have not experienced another lawyer as down to earth as Mr Gibson. His assistant Tracy was also very helpful too – whenever we called in, she was always there to assist us to the best of her ability and if she did not have the answer she always found it out and then let us know” – Mr DF of Stoke on Trent, writing about our Hartshill Office conveyancing Service in January 2017.
“ Thank you – we are so grateful for all of your efforts”, Mrs S – Newcastle of our head office family team headed by our Ms Donna Riley
“Salmons Solicitors, where quality and value come together in a perfect .combination”, comments Mrs G of Hartshill, about our Newcastle office conveyancing team
“Always very efficient and reliable”, adds Mr W of May Bank about our Newcastle office conveyancing team
“For a professional and friendly service there are no better solicitors than Salmons of May Bank” – Comments left by Mrs C of Audley in 2016.
“I have no comments or suggestions as to how you could improve your personal injury claims service since Mr Brookes always gave me confidence from the start of my claim to the finish” – Mrs P, of Stoke on Trent, writing in November 2016.
Salmons made it easy for me to obtain the personal injury compensation I deserved after my accident and injury, when the Defendants refused to acknowledge liability. I received a friendly and efficent service throughout the process – Mr C. of Cumbria, writing about our personal injury claims handling service in a claim conducted by our Mr Stephen Brookes.
“I could not comment on how to improve your service. I did not worry at all about the divorce. I knew that I was in safe hands. Very confident about all matters”, thought Mrs K of Newcastle, writing in 2015 about our Newcastle office family law team.
“Salmons have really helped me in the situation I was in. I would use them again” added Mr L of Newcastle under Lyme, writing about our Newcastle office family law team
“My solicitor was thorough and efficient and gave me very helpful sound advice relating to a difficult family situation” writes Ms D of Silverdale about our Newcastle office conveyancing team in 2015
“The service I received in selling my house was second to none – a very professional and friendly approach. Nothing was too much trouble – an excellent service”, commented Mrs L of Newcastle about our May Bank office conveyancing team
“Received excellent professional conveyancing service; calls were returned and questions answered when asked. I have used Salmons in the past and will continue to do so in the future” – Mrs S of Newcastle, writing in October 2015 concerning our Mr Jim Walker, conveyancing manager and assistant Tracy Browning at our Hartshill office.
“I would recommend Salmons Solicitors every time; professional and tenacious – they get the job done!” Mrs CS of Stoke on Trent commenting on the firm’s personal injury compensation service in August 2015.
” I was very satisfied with the service which I received in my foreign injury claim” – Mr RF of Liverpool
“Very good service – they take the time to listen to your problem and try and help and advise you on the issue. I was very satisfied with the service I received” – Mrs L.W. in August 2015
“I was very satisfied with the level of service, and thought that the information and advice was very easy to understand. I was kept up to date with progress throughout,” – Mrs C of Newcastle under Lyme commenting after the conclusion of a claim for injury compensation in March 2015.
” Mr Brookes is very knowledgable of the legal system and uses this to his client’s advantage” Mrs D of Newcastle, February 2015, concerning a claim for injury compensation.
A “people” company – approachable, friendly & helpful team with excellent service – PJD of Newcastle under Lyme, January 2015.
” I received an excellent service throughout. I felt guided at all times through this which was to me a complicated and emotional time. I cannot fault Mr Brookes. He was friendly and approachable. He did my mother proud. ” Mrs G of Trent Vale, October 2014.
” Excellent service from start to finish – would use Salmons Solicitors again ” Mr and Mrs G of Trentham, commenting on the standard of conveyancing service provided by our Mrs Pat Farrell in April 2014.
“Salmons helped make selling my property a worry free transaction. Professional and friendly service all the way” – testimonial provided by Mr DB of Newcastle who described the conveyancing service provided by our solicitor Mrs Pat Farrell as friendly, attentive to detail and pro-active in communication. Sept 2013.
” We were extremely satisfied with your conveyancing service provided by your Mrs Pat Farrell, and we would be happy to both recommend Salmons and use you again. You replied quickly to our letters and returned telephone calls quickly too” – Mr PA of Longton, Stoke on Trent, 26th June 2013
” A good job done, you were highly recommended by a friend and you took all my calls and replied to all of my emails. The sale of my property was carried out very professionally” – comments made by DC of Longton, concerning a sale handled by our solicitor, Pat Farrell, in June 2013.
“I was very satisfied by your service over my family breakdown, you gave me information easy to understand, your staff were helpful and you listened carefully to what I wanted. I think your service is perfect, thank you Mrs Staff” – Mrs GC of Newcastle, Staffordshire in June 2013.
We were really pleased with the professional service we received helping us to cope with the stress of moving house – Mr D of Newcastle ( January 2012)
“The purpose of the audit visit was to review your (personal injury) cases – the auditor’s report is extremly positive and each file contains a risk assessment, file reviews and reports were made to us on time – the files were well set out, easy to follow and progressed quickly. It was clear to us that your procedures were being followed on every file which is excellent – congratulations on a job well done” – comments made by Accident Line following a file audit conducted in April 2012 on personal injury cases handled by our litigation solicitor Stephen Brookes.
” A very friendly and professional service given in production of our wills. Have used Salmons solicitors since 1973. Have always been very satisfied with all aspects of work done” – Mr and Mrs D of Newcastle, May 2012.
“You and your staff are excellent and very helpful. I would not use any other solicitors. I have already recommended you to a few people” . Comments made by a family client who was represented and advised by our Mrs Slater – Williams in May 2012.
“We were very satisfied with the service provided by your conveyancing solicitor, Mrs Pat Farrell. Her advice was easy to understand, your support staff were helpful and you kept us updated with progress continually as our transaction went through”, Mrs T, on 6.9.12
“Had excellent service and very satisfied how my divorce was handled. Lady staff to deal with. ” Ms D of Stoke on Trent on 4.10.12
“Very satisfied with service, advice very easy to follow, kept up to date with progress on my matter ” – Mr Gillan, August 2011
Very satisfied with the service, though some complicated terms could have been explained more simply for me in the no win no fee agreement but I received the compensation I was promised so I would certainly recommend this firm to other clients – Ms D of Stoke on Trent, August 2011
Very good service and very informative and helpful staff – Ms P of Stoke on Trent , September 2011
Excellent service, delivered very professionally and with care – Mrs J of Newcastle-under-Lyme – November 2011